Privacy Policy

1. Introduction

AEC Electrical LTD (“we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you engage with us for electrical installation services.

We process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws.

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, address, email address, phone number.

  • Project Details: Information about your property, electrical requirements, and installation specifications.

  • Billing Information: Invoices, payment records, and bank details (where required).

  • Communication Records: Emails, calls, and messages related to your projects.

  • Site Access Information: Where applicable, security codes or access instructions for project sites.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide and manage our electrical installation services.

  • To communicate with you about projects, quotes, and service updates.

  • To issue invoices and process payments.

  • To comply with legal and regulatory obligations.

  • To maintain safety records and warranty information.

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity – to deliver our services to you.

  • Legal obligation – to comply with tax, health & safety, and regulatory requirements.

  • Legitimate interests – to manage and improve our business operations.

  • Consent – where required (e.g., for marketing communications).

5. Data Sharing

We may share your personal data with:

  • Subcontractors and suppliers working on your project.

  • Regulatory bodies or authorities when required by law.

  • Professional service providers such as accountants, insurers, and IT support.

We do not sell your personal data to third parties.

6. Data Retention

We will keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and warranty requirements.

7. Your Data Protection Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data where applicable.

  • Object to certain types of processing.

  • Request restriction of processing in certain situations.

  • Request data portability.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Data Security

We use technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the date of the last revision.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us.